StableNet® Support

Release

This page provides you with all available information about the most current release of StableNet®, such as technical and marketing-based release notes as well as presentations and videos.

Training

Participating in StableNet® training clearly demonstrates that you are a technical leader in Service Level Management, Performance Management, and Operational Support Systems (OSS) management.

Free StableNet® Trial

Get a trial package & installation support!

StableNet® Technical Support

Infosim® offers two different Maintenance and Technical Support Services levels:

  • Standard Support
  • Enhanced/Premium Support

Both these levels include access to the Technical Support Department, delivery of patch releases, and updates for products if a valid support contract is in place. It also includes rights to upgrade to new product releases. Enhanced or Premium Support elevates access to the Infosim® Support Team to 24/7 with dedicated contact points.

StableNet® Technical Support

Infosim® offers two different Maintenance and Technical Support Services levels:

  • Standard Support
  • Enhanced/Premium Support

Both these levels include access to the Technical Support Department, delivery of patch releases, and updates for products if a valid support contract is in place. It also includes rights to upgrade to new product releases. Enhanced or Premium Support elevates access to the Infosim® Support Team to 24/7 with dedicated contact points.

w

Standard Support

  • Access to our technical support team
  • Access to our technical knowledge database
  • Access to online ticket system
  • Online ticket status tracking
  • New product release updates
  • Product patch updates
  • Documentation updates
  • Technical advisories

Enhanced/Premium Support

  • Standard Support benefits, plus
  • Access to technical support via phone and/or email 24/7 during out of office hours for critical situations
Infosim® delivers a wide range of customer services to help you maximize the value of your StableNet® investment. At Infosim®, we understand that our customers require services that support their business vision, industry, and technology. We are dedicated to offer a wide range of services that extend beyond the basic help desk hotline to help our customers achieve their IT and business objectives.

Some of our value-added services are:

StableNet® Deployment Support

StableNet® Deployment Support

Infosim® delivers a wide range of customer services to help you maximize the value of your StableNet® investment. At Infosim®, we understand that our customers require services that support their business vision, industry, and technology. We are dedicated to offer a wide range of services that extend beyond the basic help desk hotline to help our customers achieve their IT and business objectives. Some of our value-added services are:

l

Planning

In order to carry out successful planning, deployment, and implementation of StableNet® solutions, Infosim® helps your organization to ensure the optimal deployment and customization of StableNet®-based solutions.

Rollout and Operations

Our assistance encompasses both on-site and off-site services. Our engineers are dedicated to help you bring the StableNet® solution “live” in the shortest-possible time with the minimal efforts and risks. Once your solution is in production mode, our support team provides reliable and responsive support on a wide range of customer inquiries.

Educational Services

Here at Infosim®, we offer a full range of StableNet® training classes and certification opportunities that are available globally. This helps to ensure that StableNet® customers and partners have the right tools and skills they require to maximize their investments.

FAQ

If you have questions regarding database, installation, measurements, or operations and maintenance, please consult this StableNet® FAQ list on our support website.

Support Portal

Information about technical details and requirements for StableNet® Telco and StableNet® Enterprise installations, StableNet® documentation as well as access to the StableNet® Trouble Ticket System are provided here.

Ticket Support

Customer’s direct login to our StableNet® Trouble Ticket System. A valid maintenance contract with Infosim® is a prerequisite to access this section.

Ready to start your hands-on StableNet® experience?