Incident Managment with Jira Integration

StableNet® Use Case – Fault Management & Root Cause Analysis

Discovery &
Inventory

Network Configuration & Change

Fault Management &
Root Cause Analysis

Performance &
Service

Jira Service Management, StableNet® and GeoData for Jira: The Perfect Triad for Effective Incident-Management

Increase your performance through centralized ticket handling, faster issue resolution and efficient resource allocation

Efficient Management and Coordination of Incidents and Tickets

As a company, whether enterprise or telecommunications company, you regularly have to deal with maintenance, troubleshooting or service provisioning. But effectively managing incidents and coordinating tickets is no easy task. On the contrary, it involves a multi-layered process that not only has to be coordinated in terms of time, but also between all the players involved.

Problems and failures must be identified in good time, resources must be allocated sensibly, important incidents must be distinguished from unimportant ones and optimal routes must be planned. Long downtimes and disruptions are not only time-consuming and costly, but can also have a detrimental effect on your business.

Jira, StableNet® & GeoData for Jira: The Triangle Solution

To address the above mentioned challenges, we offer a comprehensive solution that radically improves and simplifies incident management: the integration of StableNet® , Jira Service Management (JSM) and GeoData for Jira application. By leveraging the comprehensive capabilities of these platforms, organizations can not only streamline their incident processes, but also improve their overall operational efficiency and stability.
StableNet® offers the perfect automated network & service management solution for comprehensive monitoring of your network infrastructure.
In the case of incidents, service requests or maintenance work, Jira Service Management creates a corresponding ticket and enriches it with additional asset data.
GeoData for Jira allows incidents and service requests to be clearly visualized on a map to plan optimal routes for field service.

Watch our webinar on this joined solution:

GeoData for Jira: A short overview

Request the full use case

Fill out the form and have the complete use case emailed to you immediately as a PDF.

Ready for multi-vendor network management?

Discover our Automated Network & Service Management Solution

Cookie Consent with Real Cookie Banner