{"id":485,"date":"2017-12-06T15:40:26","date_gmt":"2017-12-06T15:40:26","guid":{"rendered":"https:\/\/www.infosim.net\/stablenet2\/?page_id=485"},"modified":"2024-11-06T13:47:34","modified_gmt":"2024-11-06T13:47:34","slug":"support","status":"publish","type":"page","link":"https:\/\/www.infosim.net\/stablenet\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; inner_shadow=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Sektion Header (Bild+H1)&#8221; _builder_version=&#8221;4.16.1&#8243; background_image=&#8221;https:\/\/www.infosim.net\/stablenet\/wp-content\/uploads\/5\/2022\/06\/support-title2.jpg&#8221; min_height=&#8221;534px&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;300px||0px|&#8221; custom_padding_tablet=&#8221;200px||0px|&#8221; custom_padding_phone=&#8221;150px||0px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text (H1) \u00dcberschrift (desktop)&#8221; _builder_version=&#8221;4.16.1&#8243; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;2em&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#ffffff&#8221; background_color=&#8221;rgba(0,25,62,0.85)&#8221; background_color_gradient_direction=&#8221;60deg&#8221; max_width=&#8221;60%&#8221; max_width_tablet=&#8221;60%&#8221; max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;80px||0px||false|false&#8221; custom_padding=&#8221;3%|2%|5%|2%&#8221; custom_padding_tablet=&#8221;4%|2%|4%|2%&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; header_font_size_tablet=&#8221;1.8em&#8221; header_font_size_phone=&#8221;1.6em&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>StableNet<sup style=\"font-size: 50%\">\u00ae<\/sup> Support<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;technical-support&#8221; _builder_version=&#8221;4.16.1&#8243; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;2%|2%|2%|2%&#8221; custom_padding_tablet=&#8221;2%|0px|2%|0px&#8221; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|phone&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;2%|||&#8221; custom_padding=&#8221;2%|2%|2%|2%&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider color=&#8221;#002846&#8243; divider_weight=&#8221;4&#8243; disabled_on=&#8221;on|on|&#8221; admin_label=&#8221;Teiler (Desktop)&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; custom_margin=&#8221;20%|0px|0px|&#8221; custom_padding=&#8221;0px|0px|0px|&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Technical Support H2  (desktop)&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.2em&#8221; header_2_text_color=&#8221;#002846&#8243; header_2_font_size=&#8221;32px&#8221; header_3_text_color=&#8221;#002846&#8243; header_3_font_size=&#8221;32px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#002846&#8243; custom_margin=&#8221;1%|2%||&#8221; custom_padding=&#8221;0px|||&#8221; header_2_font_size_tablet=&#8221;24px&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> Technical Support<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text (desktop)&#8221; _builder_version=&#8221;4.16&#8243; text_text_color=&#8221;#ffffff&#8221; background_color=&#8221;#002846&#8243; background_layout=&#8221;dark&#8221; custom_padding=&#8221;60px|60px|60px|60px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nInfosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> offers two different Maintenance and Technical Support Services levels:<\/p>\n<ul>\n<li>Standard Support<\/li>\n<li>Enhanced\/Premium Support<\/li>\n<\/ul>\n<p>Both these levels include access to the Technical Support Department, delivery of patch releases, and updates for products if a valid support contract is in place. It also includes rights to upgrade to new product releases. Enhanced or Premium Support elevates access to the Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> Support Team to 24\/7 with dedicated contact points.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|phone&#8221; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;2%|2%|2%|2%&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Technical Support H2  (tablet\/mobile)&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.2em&#8221; header_2_text_color=&#8221;#002846&#8243; header_2_font_size=&#8221;32px&#8221; header_3_text_color=&#8221;#002846&#8243; header_3_font_size=&#8221;32px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#002846&#8243; custom_margin=&#8221;1%|2%||&#8221; custom_padding=&#8221;0px|||&#8221; header_2_font_size_tablet=&#8221;24px&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> Technical Support<\/h2>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;3&#8243; disabled_on=&#8221;||on&#8221; admin_label=&#8221;Teiler (tablet\/mobile)&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Text  (tablet\/mobile)&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; header_3_text_color=&#8221;#002846&#8243; header_3_font_size=&#8221;32px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#002846&#8243; custom_margin=&#8221;0px|2%||&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||6%|&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;&#8221; header_3_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nInfosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> offers two different Maintenance and Technical Support Services levels:\n<\/p>\n<ul>\n<li>Standard Support<\/li>\n<li>Enhanced\/Premium Support<\/li>\n<\/ul>\n<p>Both these levels include access to the Technical Support Department, delivery of patch releases, and updates for products if a valid support contract is in place. It also includes rights to upgrade to new product releases. Enhanced or Premium Support elevates access to the Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> Support Team to 24\/7 with dedicated contact points.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;5%||2%|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Standard Support&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x77;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;#002846&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; admin_label=&#8221;Standard Support&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#002846&#8243; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2d5172&#8243; image_icon_background_color__sticky=&#8221;#2d5172&#8243;]<\/p>\n<ul>\n<li>Access to our technical support team<\/li>\n<li>Access to our technical knowledge database<\/li>\n<li>Access to online ticket system<\/li>\n<li>Online ticket status tracking<\/li>\n<li>New product release updates<\/li>\n<li>Product patch updates<\/li>\n<li>Documentation updates<\/li>\n<li>Technical advisories<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Enhanced\/Premium Support&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe033;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;#002846&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; admin_label=&#8221;Enhanced\/Premium Support&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#002846&#8243; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2d5172&#8243; image_icon_background_color__sticky=&#8221;#2d5172&#8243;]<\/p>\n<ul>\n<li>Standard Support benefits, plus<\/li>\n<li>Access to technical support via phone and\/or email 24\/7 during out of office hours for critical situations<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;deployment-support&#8221; _builder_version=&#8221;4.16.1&#8243; background_color=&#8221;rgba(92,125,161,0.1)&#8221; custom_padding=&#8221;2%|2%|2%|2%&#8221; custom_padding_tablet=&#8221;2%|0px|2%|0px&#8221; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|phone&#8221; disabled_on=&#8221;on|on|&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;2%|||&#8221; custom_padding=&#8221;2%|2%|2%|2%&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text (desktop)&#8221; _builder_version=&#8221;4.16&#8243; text_text_color=&#8221;#ffffff&#8221; background_color=&#8221;#002846&#8243; background_layout=&#8221;dark&#8221; custom_padding=&#8221;60px|60px|60px|60px&#8221; global_colors_info=&#8221;{}&#8221;]Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> delivers a wide range of customer services to help you maximize the value of your StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> investment. At Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup>, we understand that our customers require services that support their business vision, industry, and technology. We are dedicated to offer a wide range of services that extend beyond the basic help desk hotline to help our customers achieve their IT and business objectives.<\/p>\n<p>Some of our value-added services are:<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider color=&#8221;#002846&#8243; divider_weight=&#8221;4&#8243; disabled_on=&#8221;on|on|&#8221; admin_label=&#8221;Teiler (Desktop)&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;0px&#8221; custom_margin=&#8221;20%|0px|0px|&#8221; custom_padding=&#8221;0px|0px|0px|&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Deployment Support H2 (desktop)&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.2em&#8221; header_2_text_color=&#8221;#002846&#8243; header_2_font_size=&#8221;32px&#8221; header_3_text_color=&#8221;#002846&#8243; header_3_font_size=&#8221;32px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#002846&#8243; text_orientation=&#8221;right&#8221; custom_margin=&#8221;1%|2%||&#8221; custom_padding=&#8221;0px|||&#8221; header_2_font_size_tablet=&#8221;24px&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> Deployment Support<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|phone&#8221; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;2%|2%|2%|2%&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Deployment Support H2  (tablet\/mobile)&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.2em&#8221; header_2_text_color=&#8221;#002846&#8243; header_2_font_size=&#8221;32px&#8221; header_3_text_color=&#8221;#002846&#8243; header_3_font_size=&#8221;32px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#002846&#8243; custom_margin=&#8221;1%|2%||&#8221; custom_padding=&#8221;0px|||&#8221; header_2_font_size_tablet=&#8221;24px&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> Deployment Support<\/h2>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;3&#8243; disabled_on=&#8221;||on&#8221; admin_label=&#8221;Teiler (tablet\/mobile)&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Text  (tablet\/mobile)&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; header_3_text_color=&#8221;#002846&#8243; header_3_font_size=&#8221;32px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#002846&#8243; custom_margin=&#8221;0px|2%||&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||6%|&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;&#8221; header_3_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> delivers a wide range of customer services to help you maximize the value of your StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> investment. At Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup>, we understand that our customers require services that support their business vision, industry, and technology. We are dedicated to offer a wide range of services that extend beyond the basic help desk hotline to help our customers achieve their IT and business objectives. Some of our value-added services are:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;5%||2%|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Planning&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x6c;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;#002846&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; admin_label=&#8221;Planning&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#002846&#8243; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2d5172&#8243; image_icon_background_color__sticky=&#8221;#2d5172&#8243;]<\/p>\n<p>In order to carry out successful planning, deployment, and implementation of StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> solutions, Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> helps your organization to ensure the optimal deployment and customization of StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup>-based solutions.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Rollout and Operations&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe038;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;#002846&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; admin_label=&#8221;Rollout and Operations&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#002846&#8243; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2d5172&#8243; image_icon_background_color__sticky=&#8221;#2d5172&#8243;]<\/p>\n<p>Our assistance encompasses both on-site and off-site services. Our engineers are dedicated to help you bring the StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> solution \u201clive\u201d in the shortest-possible time with the minimal efforts and risks. Once your solution is in production mode, our support team provides reliable and responsive support on a wide range of customer inquiries.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Educational Services&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe104;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;#002846&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; admin_label=&#8221;Educational Services&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#002846&#8243; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2d5172&#8243; image_icon_background_color__sticky=&#8221;#2d5172&#8243;]<\/p>\n<p>Here at Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup>, we offer a full range of StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> training classes and certification opportunities that are available globally. This helps to ensure that StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> customers and partners have the right tools and skills they require to maximize their investments.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|&#8221; _builder_version=&#8221;4.16.1&#8243; background_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;FAQ&#8221; url=&#8221;https:\/\/portal.infosim.net\/faq&#8221; url_new_window=&#8221;on&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x75;||divi||400&#8243; icon_color=&#8221;#002846&#8243; image_icon_background_color=&#8221;rgba(160,160,160,0)&#8221; image_icon_width=&#8221;48px&#8221; admin_label=&#8221;FAQ Icon&#8221; _builder_version=&#8221;4.16.1&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|700|||||||&#8221; header_letter_spacing=&#8221;1&#8243; header_line_height=&#8221;1.2em&#8221; body_letter_spacing=&#8221;0.5&#8243; body_line_height=&#8221;1.5em&#8221; image_icon_custom_padding=&#8221;25px|25px|25px|25px|false|false&#8221; text_orientation=&#8221;center&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; border_width_all_image=&#8221;3px&#8221; border_color_all_image=&#8221;#002846&#8243; use_circle=&#8221;on&#8221; use_circle_border=&#8221;on&#8221; circle_border_color=&#8221;#002846&#8243; circle_color=&#8221;rgba(160,160,160,0)&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2d5172&#8243; image_icon_background_color__sticky=&#8221;#2d5172&#8243;]<\/p>\n<p>If you have questions regarding database, installation, measurements, or operations and maintenance, please consult this StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> FAQ list on our Community Portal.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; 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use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe028;||divi||400&#8243; icon_color=&#8221;#002846&#8243; image_icon_background_color=&#8221;rgba(160,160,160,0)&#8221; image_icon_width=&#8221;48px&#8221; admin_label=&#8221;Help Desk Login&#8221; _builder_version=&#8221;4.21.0&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|700|||||||&#8221; header_letter_spacing=&#8221;1&#8243; header_line_height=&#8221;1.2em&#8221; body_letter_spacing=&#8221;0.5&#8243; body_line_height=&#8221;1.5em&#8221; image_icon_custom_padding=&#8221;25px|25px|25px|25px|false|false&#8221; text_orientation=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; border_width_all_image=&#8221;3px&#8221; border_color_all_image=&#8221;#002846&#8243; use_circle=&#8221;on&#8221; use_circle_border=&#8221;on&#8221; circle_border_color=&#8221;#002846&#8243; circle_color=&#8221;rgba(160,160,160,0)&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2d5172&#8243; image_icon_background_color__sticky=&#8221;#2d5172&#8243; link_option_url_new_window=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Customer\u2019s direct login to our StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> Ticket System. A valid maintenance contract with Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> is a prerequisite to access this section.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Training&#8221; url=&#8221;https:\/\/www.infosim.net\/stablenet\/support\/training\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0e9;||divi||400&#8243; icon_color=&#8221;#002846&#8243; image_icon_background_color=&#8221;#ffffff&#8221; image_icon_width=&#8221;48px&#8221; admin_label=&#8221;Training Icon&#8221; _builder_version=&#8221;4.21.0&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|700|||||||&#8221; header_letter_spacing=&#8221;1&#8243; header_line_height=&#8221;1.2em&#8221; body_letter_spacing=&#8221;0.5&#8243; body_line_height=&#8221;1.5em&#8221; image_icon_custom_padding=&#8221;25px|25px|25px|25px|false|false&#8221; text_orientation=&#8221;center&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; border_width_all_image=&#8221;3px&#8221; border_color_all_image=&#8221;#002846&#8243; use_circle=&#8221;on&#8221; use_circle_border=&#8221;on&#8221; circle_border_color=&#8221;#002846&#8243; circle_color=&#8221;#ffffff&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2d5172&#8243; image_icon_background_color__sticky=&#8221;#2d5172&#8243;]Participating in StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> training clearly demonstrates that you are a technical leader in Service Level Management, Performance Management, and Operational Support Systems (OSS) management.<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.9.1&#8243; 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&#8211; Network Management<\/a><br \/>\n<a href=\"https:\/\/www.infosim.net\/individual-softwaredevelopment-wurzburg\/\">Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup> Individual Software<\/a><br \/>\n<a href=\"\/anaptis-erp-system\/\">anaptis &#8211; ERP Solutions<\/a><br \/>\n<a href=\"\/skoor-business-intelligence\/\">SKOOR &#8211; Business Intelligence<\/a><br \/>\n<a href=\"https:\/\/praqtics.com\/\">praqtics &#8211; Circular Plastics<\/a>[\/et_pb_text][et_pb_text admin_label=&#8221;Support (desktop)&#8221; _builder_version=&#8221;4.21.0&#8243; text_text_color=&#8221;#06AEAB&#8221; text_line_height=&#8221;1.8em&#8221; link_text_color=&#8221;#ffffff&#8221; link_line_height=&#8221;1.8em&#8221; global_colors_info=&#8221;{}&#8221;]Support<br \/>\n<a title=\"StableNet\u00ae Portal\" href=\"https:\/\/portal.infosim.net\/\">StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> Community Portal<\/a><br \/>\n<a title=\"StableNet\u00ae Support\" href=\"https:\/\/tickets.infosim.net\/otobo\/customer.pl\">StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> Trouble Ticket System<\/a><br \/>\n<a title=\"StableNet\u00ae FAQ\" href=\"https:\/\/portal.infosim.net\/faq\/\">StableNet<sup style=\"font-size: 50%;\">\u00ae<\/sup> FAQ<\/a><br \/>\n<a title=\"NAV Support\" href=\"https:\/\/anaptis.freshdesk.com\/\">anaptis Business Central Ticket Support<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;\u00dcber Infosim (desktop)&#8221; _builder_version=&#8221;4.21.0&#8243; text_text_color=&#8221;#06AEAB&#8221; text_line_height=&#8221;1.8em&#8221; link_text_color=&#8221;#ffffff&#8221; link_line_height=&#8221;1.8em&#8221; global_colors_info=&#8221;{}&#8221;]About Infosim<sup style=\"font-size: 50%;\">\u00ae<\/sup><br \/>\n<a title=\"Infosim\u00ae Management\" href=\"\/about-infosim\/#management\">Management<\/a><br \/>\n<a title=\"Infosim\u00ae News\" href=\"\/news\/\">News<\/a><br \/>\n<a title=\"Upcoming Events\" href=\"\/news\/\">Events<\/a><br \/>\n<a title=\"Jobs and Career @ Infosim\u00ae\" href=\"\/career\/\">Jobs &amp; Career<\/a><br \/>\n<a title=\"Contact Information and Locations\" href=\"\/contact-locations\/\">Contact &amp; Locations<\/a><br \/>\n<a title=\"Imprint\" href=\"\/imprint\/\">Imprint<\/a><br \/>\n<a title=\"Privacy\" href=\"\/privacy\/\">Privacy<\/a><br \/>\n<a  href=\"#consent-change\" role=\"button\" id=\"rcb-sc-link-change\" data-success-message=\"\" class=\"rcb-sc-link rcb-sc-link-change \">Change privacy settings<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;\u00dcber Infosim (desktop)&#8221; _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#06AEAB&#8221; text_line_height=&#8221;1.8em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffffff&#8221; link_font_size=&#8221;15px&#8221; link_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#ffffff&#8221; header_2_font_size=&#8221;16px&#8221; header_2_line_height=&#8221;1.8em&#8221; header_2_line_height_tablet=&#8221;&#8221; header_2_line_height_phone=&#8221;&#8221; header_2_line_height_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Contact us<br \/>\n<a>EMEA: +49 931 | 205 92 200<\/a><br \/>\n<a>AMERICAS: +1 512 | 696-5711<\/a><br \/>\n<a>APAC: +65 6562 | 82 86<\/a>[\/et_pb_text][et_pb_blurb image=&#8221;https:\/\/www.infosim.net\/stablenet\/wp-content\/uploads\/5\/2020\/12\/deutschlandflagge-06.png&#8221; alt=&#8221;German Flag&#8221; icon_placement=&#8221;left&#8221; 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