Information Technology Infrastructure Library (ITIL)
Businesses prioritize service delivery that supports processes and defines the appropriate workflow to gain relevant competitive advantages. The standard guideline for this is ITIL. StableNet® supports various ITIL processes in the areas of configuration management and service delivery.
The two critical core areas of ITIL are service support and service delivery. Service support focuses on daily operational management and support, consisting of six processes that are Service/Help desk, Incident Management, Problem Management, Configuration Management, Change Management, and Release Management.
Whereas service delivery rather focuses on the delivery of IT services from a long-term perspective. It consists of Service Level Management, IT Financial Management, Capacity Management, Continuity Management, and Availability Management. The table below indicates the ITIL processes matched against the StableNet® Enterprise feature set.
By performing important ITIL processes, such as fault detection, reporting, and performance monitoring, StableNet® Enterprise contributes to saving costs. In addition, StableNet® helps any IT department increase their ability of quickly responding to changes in the business environment.