Reporting & SLA Management

StableNet^® has a highly flexible reporting engine. All reports can be fully customized to best meet specific standards. The reporting function includes performance, events and inventory reports.

StableNet^® is the first choice for real-time and historic reporting capabilities. StableNet^® provides reporting for NOC usage and customer/user facing applications. Typically, internal usage involves utilization and capacity planning. Customer facing reports are SLA reports with performance being the core area. However, reports can be generated two ways,

• On demand or,
• Scheduled.

Once a report has been generated, it can be published in different formats. StableNet^® supports PDF, HTML and MHT formats. Report publishing is possible on schedule, e.g. hourly, daily, weekly, monthly, or on demand. The on-demand access is supported by the StableNet portal. If desired, reports are dispatched by email. StableNet uses the measure-once-report-many-times methodology. This means that one measurement can be included in any number of reports.

The StableNet^® reporting subsystem is extremely scalable and able to generate targeted reports for a large audience and multiple groups. Both, look-and-feel and the CI of the reports are freely configurable. One instance of StableNet^® supports a large number of designs and CIs concurrently.
 

SLA Reports

SLA reports document the network operator’s delivery against contractual obligations. For this reason, they are often less detailed than performance reports used by network operators. Typically they show only performance at the service layer (for example, Voice quality), and not lower layer information like the underlying transport network.
 

Usage Reports

Usage reports show utilization, volume and throughput. The value can be supplemented by adding baselines, top N and trends. Going beyond monthly totals to provide time lines help users understand peak and off-peak loads, and size their network correctly to meet actual demands, and not average demand.

QoS Reports

QoS reports help the customer understand performance and usage per Class of Service (CoS). This is particularly important with next generation IP applications such as Voice over IP. QoS reports give customers the information they need to correctly classify and tune their application traffic for the best performance.