| Reporting and SLA Management |
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StableNet provides a highly flexible reporting engine. All reports can be fully customized to meet specific requirements best. Reports include performance, events and inventory.
StableNet is the solution of choice for real-time and historic reporting. StableNet provides reporting for NOC usage and customer/user facing applications. Internal usage is typically concerned with utilization and capacity planing. Customer facing reports are typically SLA reports with a focus on performance. Reports can be generated in two ways:
Once a report has been generated, it can be published in different formats. StableNet supports PDF and HTML formats. Report publishing can be done on a schedule (e.g. hourly, daily, weekly, monthly) or on-demand. The On-demand access is supported by the StableNet portal. Pushing is done by email. StableNet uses the measure-once-report-many-times methodology. This means that one measurement can be included in any number of reports. SLA ReportsSLA reports document the network operator’s delivery against contractual obligations. For this reason they are often less detailed than performance reports used by network operators. Typically they show only performance at the service layer (for example, Voice quality), and not lower layer information like the underlying transport network. Usage ReportsUsage reports show utilization, volume and throughput. Value can be added by adding baselines, top N, and trends. Going beyond monthly totals to provide time-lines can help users understand peak and off-peak loads, and correctly size network to meet actual demands, and not average demand. QoS ReportsQoS reports help the customer understand performance and usage per Class of Service (CoS). This is particularly important with next generation IP applications such as Voice Over IP. QoS reports give customers the information they need to correctly classify and tune their application traffic for the best performance. |
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